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At AIXTOY, we ship premium AI toys, robots, and STEM kits worldwide from our fulfillment center in Shanghai, China. Here is everything you need to know about delivery times, costs, and tracking.
We ship to most countries and regions worldwide. If your country is not available at checkout, please contact us at hello@aixtoy.com and we will do our best to accommodate your order.
Orders are processed within 1–7 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day. You will receive a confirmation email with tracking information as soon as your order ships.
We partner with reliable international carriers to deliver your order safely. Estimated delivery times after dispatch:
Delivery times are estimates and may vary due to customs clearance, local holidays, weather conditions, or carrier delays.
Shipping costs are calculated at checkout based on:
The exact shipping fee is displayed at checkout before you complete your order. We occasionally offer free shipping promotions — check our store for current offers.
Once your order ships, you will receive a tracking number by email. You can also track your order anytime in My Account. Tracking updates may take 24–48 hours to appear in the carrier’s system.
International orders may be subject to customs duties, import taxes, or brokerage fees imposed by the destination country. These charges are the buyer’s responsibility and are not included in the product price or shipping cost.
Customs policies vary by country. We recommend checking with your local customs office for details before placing an order. AIXTOY is not responsible for delays caused by customs clearance.
If your tracking shows no movement for more than 10 business days, or if your estimated delivery window has passed, please contact us at hello@aixtoy.com. We will investigate with the carrier and, if the package is confirmed lost, arrange a replacement or full refund at no cost to you.
Please double-check your shipping address at checkout. AIXTOY is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us within 12 hours — we may be able to correct it before dispatch.
For information about returning a product, please see our Returns & Refund Policy. Unopened items in original packaging may be returned within 14 days of delivery.
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