We ship worldwide from Shanghai, China. Most orders are processed within 1–7 business days. Shipping times vary by destination — typically 7–15 business days for international orders.
2
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also check your order status anytime in
My Account.
3
What are the shipping costs?
Shipping costs are calculated at checkout based on your location and order weight. We offer free shipping on orders over a certain amount — check our
Shipping Policy for details.
4
Can I cancel or change my order?
You can cancel or modify your order within 12 hours of placing it. Email us at
hello@aixtoy.com with your order number.
5
What is your return policy?
Unopened products can be returned within 14 days of delivery. Items must be in original packaging. See our full
Returns & Refunds page for details.
6
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard), PayPal, and other major payment methods through our secure checkout powered by WooCommerce Payments.
7
Are your AI toys suitable for children?
Yes — each product page lists the recommended age range. Our AI toys are designed for educational play and family interaction. Adult supervision is recommended for younger children.
8
Do your robots require programming knowledge?
Not at all! We offer options for every level — from plug-and-play voice-activated toys to programmable robot kits for older kids and hobbyists. Product descriptions clearly indicate difficulty level.
9
Do the toys collect my child’s data?
AIXTOY does not collect any data from the products we sell. Each manufacturer has their own privacy policy — we encourage you to review it. For more, see our
Privacy Policy.
10
How do I create an account?
Click “My Account” in the top menu and follow the registration steps. An account lets you track orders, save wishlists, and check out faster.
11
I have a technical issue with my toy — who do I contact?
For product-specific issues, we recommend first checking the manufacturer's support page. If you need further help, email us at
hello@aixtoy.com and we'll assist.
