Privacy Policy

01Introduction

AIXTOY (“we,” “our,” or “us”) operates aixtoy.com, your one-stop AI toy center. We offer premium AI toys spanning diverse global categories — from plush companions to programmable robots — empowering families to build skills together and even create your own AI robot toy with our parts and guides. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or make a purchase. By using the Site, you agree to this policy.

02Information We Collect

2.1 Information You Provide Directly

When you interact with our Site, we may collect: name, email address, shipping/billing address, phone number, and payment details when you place an order or create an account; information from contact forms or customer support; email address for newsletter subscriptions; and content posted in product reviews or blog comments.

2.2 Information Collected Automatically

When you browse our Site, we automatically collect: IP address, browser type, operating system, referring URLs, pages viewed, time spent, and click patterns. We use cookies and similar tracking technologies (see Section 7). We also collect aggregated usage statistics through Google Analytics.

03How We Use Your Information

1. ●Order Fulfillment: Process payments, ship products, send confirmations, provide support.
2. ●Account Management: Create and maintain your account and order history.
3. ●Communication: Respond to inquiries, send transactional emails and — with your consent — marketing communications.
4. ●Site Improvement: Analyze usage, optimize experience, improve products.
5. ●Legal & Security: Prevent fraud, comply with legal obligations, enforce Terms of Service.
6. ●Personalization: Recommend relevant products based on browsing history.

04Payment Processing

All payments are processed through secure third-party gateways (WooCommerce Payments, PayPal, Stripe). We do not store or have access to your full credit card numbers, CVV codes, or bank details. Payment processors handle your financial data per their own privacy policies and PCI-DSS standards.

05Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We share data only with:

• ●Service Providers: Payment processors, shipping carriers, hosting infrastructure, email delivery, and analytics — all contractually bound to use your data solely for services rendered to us.
• ●Legal Compliance: When required by law, court order, or governmental regulation.
• ●Business Transfers: In the event of a merger, acquisition, or asset sale — you will be notified.

06International Data Transfers

AIXTOY is based in China with cloud infrastructure hosted internationally. By using our Site, you acknowledge your information may be transferred to and processed in countries outside your residence. We take appropriate safeguards to ensure adequate data protection.

07Cookies & Tracking

We use the following types of cookies:

• ●Essential Required for cart, checkout, login, and site security.
• ●Functional Remember language, currency, and region preferences.
• ●Analytics Google Analytics and similar tools to understand traffic and usage.
• ●Marketing Delivered by third-party advertising partners.
• ●You can manage cookies through your browser settings. Disabling essential cookies may affect checkout functionality.

08Data Retention

• ●Account & Order Data: Retained for the life of your account plus a reasonable period for legal, tax, and accounting obligations.
• ●Marketing Data: Retained until you unsubscribe or withdraw consent.
• ●Analytics Data: Retained in aggregated, anonymized form indefinitely for business intelligence.

09Your Rights

Depending on your jurisdiction, you have the right to:

• ●Access a copy of your personal data
• ●Rectify inaccurate or incomplete data
• ●Erase your data (“right to be forgotten”), subject to legal retention
• ●Restrict processing under certain circumstances
• ●Port your data in a structured, machine-readable format
• ●Object to processing, including direct marketing
• ●Withdraw previously given consent at any time

To exercise any of these rights, contact hello@aixtoy.com. We respond within 30 days.

10Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect personal information from children under 16. AIXTOY sells AI toys and educational robotics products to adults — parents, educators, gift-givers, and AI toy enthusiasts. We do not market directly to children, and we do not operate, control, or collect data from the AI toy products sold on our Site. Those products are manufactured by third parties; please consult each manufacturer’s privacy policy regarding any data their toys may collect.

If we become aware that we have inadvertently collected personal information from a child under 16, we will promptly delete it.

11Data Security

We implement commercially reasonable measures to protect your information:

• ●SSL/TLS encryption for all data transmitted between your browser and our servers
• ●PCI-compliant payment processing through certified third-party gateways
• ●Regular security assessments and infrastructure updates to maintain platform integrity
• ●Access controls limiting data access to authorized personnel only

No method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

12Third-Party Links

Our Site may contain links to third-party websites, including product manufacturers, blog references, and partner platforms. We are not responsible for their privacy practices. Please review the privacy policies of any external sites you visit.

13California Privacy Rights (CCPA)

If you are a California resident:

• ●Right to Know — what personal information we collect, use, and disclose. We do not sell personal data.
• ●Right to Delete — request deletion of your information, subject to legal exceptions.
• ●Right to Non-Discrimination — we will not discriminate for exercising CCPA rights.

Email hello@aixtoy.com with subject “CCPA Request.”

14GDPR Compliance (EU/EEA & UK)

For EEA, Swiss, and UK residents, we process data under:

• ●Contractual Necessity: Processing required to fulfill your orders and provide services.
• ●Legitimate Interests: Fraud prevention, Site analytics, and business improvement where such interests do not override your rights.
• ●Consent: Marketing communications and non-essential cookies, where you have given explicit consent.
• ●Legal Obligation: Processing required by applicable law.

You have the right to lodge a complaint with your local data protection supervisory authority.

15Changes to This Policy

We may update this Privacy Policy from time to time. Material changes are posted here with a revised “Last Updated” date. Continued use of the Site after changes constitutes acceptance.

16Contact Us

For questions about this Privacy Policy or our data practices:

Email: hello@aixtoy.com     Website: aixtoy.com/contact

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